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Caring for your Customer

About SquareOne

SquareOne is among the UK's leading providers of IT training to businesses of all shapes and sizes. Our company pledge is to deliver inspiring, motivational and cost effective training which brings about tangible improvements in productivity. Through our training courses, individuals are able to gain lifelong skills and realise their full potential while clients achieve their corporate goals.

Course Objectives

This one day fully interactive event has been designed to cover the main principles of providing great customer service, using light-hearted exercises and discussion, to ensure delegates' maximum interest and learning potential.

During the day delegates will use a variety of interactive and thought provoking exercises.

Course Details

Course Duration: 1 Day

Timings: TBA

Closed Course Only

By the end of the event, delegates will have;

  • Appreciated the importance of great customer service from their point of view, the customer's and the company.
  • Reflected on how the attitude and qualities of an individual is the key to providing excellent customer service.
  • Considered the differences between good and excellent customer service provision.
  • Produced an action plan of their own approach to customer service delivery and identified areas for improvement.
  • Demonstrated good customer service in the workplace and looked at reasons for inconsistency.
  • Looked at handling conflict in delivering excellent customer service.


Booking

Looking for in-house training that can be customised to you/your businesses exact needs? Contact us below for one of our team to contact you.

Upcoming Courses

Below are a list of upcoming dates and locations where this course is scheduled to take place.

Location Start Date Duration Cost

Related Courses

For more information about any of our courses

please call +44 (0)151 650 6907, email enquiries@squareonetraining.com or complete an enquiry form.